When is an analysis counted?
When you analyse a new site. Opening the same address again within 24 hours is free, and an analysis that fails is not counted; if it used a pack credit, the credit is returned.
Do unused analyses roll over?
No. The monthly quota (10 on Pro, 40 on Team, 100 on Agency) resets on the 1st of every month (UTC). Pack analyses stay in the account until they are used.
How does the quota work on the yearly plans?
Your monthly quota still renews every month; the difference is that you pay once a year, and less.
How do the Team and Agency plans work?
Whoever buys the plan owns the team and adds people with single-use invite links on the Membership page (3 people on Team and 10 on Agency, including you). The monthly quota, extra pack credits and the analysis archive are shared; only the person who ran an analysis can share it with the community.
Can I change my plan later?
Yes. On the Membership page you can move between Pro, Team and Agency, or between monthly and yearly billing; the difference is billed right away, pro-rated to the remaining days. If you move to a smaller plan, members beyond its seats lose access until the plan grows again.
How do I cancel?
Any time, with "Manage subscription" on the Membership page. Your plan stays active until the end of the period you paid for, and so does your team's access.
Who can see my analyses?
Your analyses are visible only to you and, on Team or Agency, to your team. If you choose to share one, Pro members see every file and can fork it; other visitors only see the brand summary, the logo analysis and the color strip.
What happens when my plan ends?
The library and the wizard stay open. Your analysis archive locks and opens again when you pick a plan. Analyses you shared stay published unless you remove them.
Can I get a refund?
Yes. You can get a full refund, no questions asked, within 14 days of your first payment or a yearly renewal; extra packs also have 14 days. Details are in our Refund Policy.
Where do I get my invoices?
Paddle handles payments as the Merchant of Record and issues the invoices. You can see and download all your payments and invoices on the Membership page.