Legal

Refund Policy

A simple rule so you can get your money back if you are not happy: a full refund within 14 days of payment, no questions asked.

Effective date: September 28, 2026 · Eurodmc Dijital Marka Çözümleri Ticaret Limited Şirketi · [email protected]

Who takes payments

Paddle.com takes our payments as the Merchant of Record, and refunds are made through Paddle to your original payment method. This policy applies together with Paddle's Refund Policy.

Subscriptions (Pro, Team, Agency)

  • You can get a full refund within 14 days of your first payment, without giving a reason.
  • You can also get a full refund within 14 days of a yearly renewal payment.
  • Monthly renewal payments are not refunded. You can cancel at any time; cancellation takes effect at the end of the period you paid for and no further payment is taken.
  • When a subscription payment is refunded, access to the plan (including the team members' access on Team and Agency) ends with the refund.

Extra analysis packs

You can get a full refund within 14 days of buying an extra analysis pack. The remaining credits of a refunded pack are removed from your account.

Analyses that fail

An analysis that cannot be completed for technical reasons is not counted against your monthly quota; if it used a pack credit, the credit is returned automatically. You do not need to ask for this.

How to request a refund

Email [email protected] with the email address on your account or the order number on your invoice. You can also contact Paddle directly through its buyer support site (paddle.net). Approved refunds are usually sent by Paddle to your original payment method within 14 days; when they reach your account depends on your bank.

This policy does not limit the statutory rights you have as a consumer (such as the right of withdrawal).